Étiquette : customer
People, AI or chatbots: A/NZ consumers don’t differentiate with customer service
Source : https://itbrief.co.nz/story/people-ai-or-chatbots-a-nz-consumers-don-t-differentiate-with-customer-service Date : December 12, 2019 at 01:14AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
Big Data Sets Impressive New Standards On Integrated Business Systems
In 2013, Wired published a very interesting article about the role of big data in the field of integrated business systems. Author James Kobielus, the lead AI and data analyst for Wikibon and former IBM expert, said that there are a number of ways that integrated business systems are tapping…
ESO Acquires Trauma Registry Software Clinical Data Management
ESO acquires Clinical Data Management (CDS) to extend its product portfolio in the trauma registry market. CDS’s innovative trauma registry software will help drive data collection and analysis across the healthcare spectrum to improve patient safety. Source : https://hitconsultant.net/2019/12/11/eso-acquires-trauma-registry-software-clinical-data-management/ Date : December 11, 2019 at 07:47PM Tag(s) : #eSANTE ENG Share…
Hacking into a sustainable energy future
During the third weekend in November, students from MIT and colleges across the globe convened on MIT’s campus to hack real-world challenges in the energy industry at the 2019 MIT EnergyHack. Source : http://news.mit.edu/2019/hacking-enable-transition-sustainable-energy-future-1211 Date : December 11, 2019 at 09:07PM Tag(s) : Universities & Schools Share this… Email Facebook…
9 Ways to Prepare Your Ecommerce Store for the Holidays
As an ecommerce merchant, you know Q4 has the potential to make a major positive impact on your bottom line. We’re here to help make sure that it does! Source : https://blog.chatfuel.com/prepare-your-ecommerce-store-for-the-holidays/ Date : December 11, 2019 at 05:31PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp…
#Privacy: German GDPR watchdog fines ISP & hosting company €9.55m
Germany’s Federal Commissioner for Data Protection and Freedom of Information (BfDI) has fined 1&1 Telecommunications for GDPR infringement. Source : https://gdpr.report/news/2019/12/11/privacy-german-gdpr-watchdog-fines-isp-hosting-company-e9-55m/ Date : December 11, 2019 at 02:21PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
#Privacy: Survey illustrates the evolving role of the Chief Data Officer through digital transformation
Mindtree, a global technology services and digital transformation company, today published the results of a survey providing insights about the relevance and staying power of the Chief Digital Officer (CDO) position. Source : https://gdpr.report/news/2019/12/11/privacy-survey-illustrates-the-evolving-role-of-the-chief-data-officer-through-digital-transformation/ Date : December 11, 2019 at 10:18AM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter…
What 5 new innovations will open source yield in the 2020s?
When I look back to where technology was in 2010, it’s astounding to think about how much has changed — and how so many of those advancements were fueled by open source. Source : https://developer.ibm.com/blogs/what-5-new-innovations-will-open-source-yield-in-the-2020s/ Date : December 11, 2019 at 03:00PM Tag(s) : #AI ENG Share this… Email Facebook…
End-to-end Data Governance with Databricks and Immuta
Businesses are consuming data at a staggering rate but when it comes to getting insights from this data they grapple with secure data access and data sharing, and ensure compliance. With new customer data privacy regulations like GDPR and the upcoming CCPA, the leash on data security policies is getting…
AirAsia shutters call centres to go all-in on chatbot and voice AI
The future of customer service is messaging and voice-based artificial intelligence, according to the airline. Source : https://www.zdnet.com/article/airasia-shutters-call-centres-to-go-all-in-on-chatbot-and-voice-ai/#ftag=RSSbaffb68 Date : December 11, 2019 at 06:10AM Tag(s) : Médias internationaux Share this… Email Facebook Twitter Linkedin Whatsapp Print
Overcoming ambiguity in natural language: The research behind Ask Data
As with any natural language system, questions typed into Tableau’s recent natural language capability, Ask Data, are often simple, yet ambiguous and underspecified. People often ask questions about their data without explicitly specifying the attributes they are interested in seeing in the visualization response. Concepts used in these questions can…
#Privacy: Over 750K US birth certificates applications exposed online
An online company has exposed more than 752,000 applications for birth certificates due to a misconfigured cloud server. Source : https://gdpr.report/news/2019/12/10/privacy-over-750k-us-birth-certificates-applications-exposed-online/ Date : December 10, 2019 at 03:16PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
#Privacy: City of Pensacola suffers suspected ransomware attack
According to local reports over the weekend the Florida city got struck by a cyber attack resulting in its local services being shut down. Source : https://gdpr.report/news/2019/12/10/privacy-city-of-pensacola-suffers-suspected-ransomware-attack/ Date : December 10, 2019 at 02:17PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
AI Career Notes: December 2019 Edition
In this monthly feature, we’ll keep you up to date on the latest career developments in the enterprise A.I. community — promotions, new hires, and accolades. Here’s the A.I. career news for early December. Source : https://www.enterpriseai.news/2019/12/09/ai-career-notes-december-2019-edition/?utm_source=rss&utm_medium=rss&utm_campaign=ai-career-notes-december-2019-edition Date : December 9, 2019 at 09:57PM Tag(s) : #AI ENG Share this……
DrChrono Launches Certified Developers Program Leveraging DrChrono’s API
DrChrono launches its Certified Developers Program, a healthcare partner platform marketplace with new resources for physicians. Source : https://hitconsultant.net/2019/12/09/drchrono-launches-certified-developers-program-leveraging-drchronos-api/ Date : December 9, 2019 at 10:16PM Tag(s) : #eSANTE ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
#Privacy: CCPA update – analysing the AG’s proposed regulations
On October 10, 2019, the California Attorney General’s office published its long-awaited proposed California Consumer Privacy Act (CCPA) regulations. What are they, and what should enterprises do to achieve compliance and avoid costly fines? Source : https://gdpr.report/news/2019/12/10/privacy-ccpa-update-analysing-the-ags-proposed-regulations/ Date : December 10, 2019 at 08:19AM Tag(s) : #RGPD ENG Share this……
Veeva OpenData Explorer Provides Online Access to Real-time HCP, Compliance Data
A recent press release reports, “Life sciences companies want the freedom to use their customer reference data in the way that best meets their business needs. To give the industry even greater flexibility and choice in how they use their data, Veeva Systems today announced Veeva OpenData Explorer and Veeva…
Vulnerability Summary for the Week of December 2, 2019
The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available. Source : https://www.us-cert.gov/ncas/bulletins/sb19-343 Date : December…
Know All About Chatbots That Are Overtaking The Traditional Customer Services
Source : https://www.entrepreneur.com/article/343582 Date : December 7, 2019 at 03:53PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
What You Must Ask to Make Your AI Project A Success
Artificial Intelligence tools and services are fast becoming a part of the business landscape. Companies of any size can create a chatbot, use an AI analytics tool or adopt a service that uses AI in some way, but before doing so, you need to ask a few key questions about…