Most companies need to offer surveys to get feedback from customers after they chat with an employee or bot to ensure they are delivering quality experiences and uncover opportunities for improvement. In this tutorial, I’ll walk you through how to embed Salesforce Surveys in Chat for both human and Einstein Bot interactions. Our goal is to surface the survey directly in the chat experience to make it fast and convenient for the customer provide feedback.
Date : August 27, 2019 at 09:03PM
Tag(s) : #CHATBOT ENG,#CHATBOT,Sale,Survey