Étiquette : Survey

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Posted in #CHATBOT ENG #CHATBOT

Salesforce Surveys in Embedded Service for Chat (formerly Snap-ins)

Most companies need to offer surveys to get feedback from customers after they chat with an employee or bot to ensure they are delivering quality experiences and uncover opportunities for improvement. In this tutorial, I’ll walk you through how to embed Salesforce Surveys in Chat for both human and Einstein…

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Posted in #IOT ENG

Microsoft IoT Survey Says…

This week I had the opportunity to review the latest research report from Microsoft, called “IoT Signals.” As part of the study, I had a chance to interview, Jaishree Subramania, senior director, Azure IoT, Microsoft, on The Peggy Smedley Show. First, let me say I was impressed—not only with the…