AWS aims to bring machine learning, natural language processing to call center

The service can be activated through a single click in Connect; it automatically transcribes and analyses customer calls, and also has the capability to transcribe previously recorded calls.

Source : https://www.zdnet.com/article/aws-aims-to-bring-machine-learning-natural-language-processing-to-call-center/#ftag=RSSbaffb68

Date : December 3, 2019 at 08:52PM

Tag(s) : Médias internationaux