The rise of the AI bots may sound like a sci-fi horror scenario, but in reality, the growing industry of bots isn’t scary at all—it’s a technology that brings real, tangible benefits to businesses and customers alike. Bots are already a big part of the customer service landscape. In 2018, the bot market was worth $1.274 billion and predictions anticipate it reaching $7.5 billion by 2024.
Source : https://www.zendesk.fr/blog/5-benefits-using-ai-bots-customer-service/
Date : November 20, 2019 at 11:18PM
Tag(s) : #CHATBOT ENG
