Étiquette : CRM

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Posted in #DEMAT

Robotic Process Automation – Digital Transformation through RPA

Robotic Process Automation (RPA) and Artificial Intelligence (AI) are the current wave of technologies that companies are embracing with the goals of eliminating human error, increasing system efficiency and improving human productivity. Source : https://datafloq.com/read/digital-transformation-rpa/7778 Date : February 20, 2020 at 01:19PM Tag(s) : #DATA ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #AI ENG

Top Three Industries That Will Be Disrupted By AI In 2020

The digital age is witnessing new technological breakthroughs at a rapid pace, and this has prompted radical disruptions across industries. Without waiting to be steamrolled by the wave of change that this has brought in its wake, various business sectors are responding by driving these changes on their own and…

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of February 10, 2020

The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available. Source : https://www.us-cert.gov/ncas/bulletins/sb20-048 Date : February…

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Posted in #IA FRA

Quelle est la stratégie d’Oracle dans l’IA ?

56% des salariés français feraient plus confiance à un robot qu’à leur manager et 36% se sont déjà adressés à un robot plutôt qu’à leur manager pour avoir un conseil. Plus globalement, 50% des employés dans le monde ont déjà eu recours à une intelligence artificielle, contre 32% l’an dernier….

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Posted in #CHATBOT ENG

The ultimate lead qualification checklist in just 5 questions

Identifying the attributes that constitute a qualified lead can be a complicated process, especially if your product caters to a wide variety of customers. Your sales reps need a clear and structured strategy to ensure their lead qualification process is both consistent and reliable. Source : https://www.zendesk.fr/blog/ultimate-lead-qualification-checklist-just-5-questions/ Date : February…

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of February 3, 2020

Original release date: February 10, 2020 The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available….

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Posted in #DEMAT

3 conditions clés pour réussir sa transformation digitale

La transformation digitale a un impact sur tous les secteurs d’activité. Elle vise à utiliser pleinement les technologies digitales pour améliorer les produits ou services qui sont proposés aux consommateurs. Elle s’accompagne souvent d’une révision profonde des business modèles existants et des organisations. Source : https://www.journaldunet.com/ebusiness/crm-marketing/1488799-3-conditions-cles-pour-reussir-sa-transformation-digitale/ Date : February 10,…

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Posted in #IA FRA

IA : des outils pour mieux voir et prévoir

Les fonctionnalités à base d’intelligence artificielle se développent dans l’offre des éditeurs de CRM. Une nouvelle opportunité pour le « commercial augmenté ». Source : https://www.actionco.fr/Thematique/strategie-commerciale-1218/Breves/outils-mieux-voir-prevoir-345637.htm Date : February 10, 2020 at 12:24AM Tag(s) : Médias spécialisés PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #CHATBOT ENG

How Chatbots Are Revolutionizing Knowledge Management?

Why organizations invest in chatbots? First, because they want a convenient way to connect with their customers. Seconds, the same organization of information via chatbots enable organizations to manage their in-house business process simultaneously and thereby optimizing the overall operational cost and upscaling business operation with ease. Source : https://chatbotslife.com/how-chatbots-are-revolutionizing-knowledge-management-5d1655d7e57c?source=rss—-a49517e4c30b—4 Date…

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Posted in #AI ENG

Improving Customer Service using Artificial Intelligence

Customer experience is rising to become the top priority of many business companies now-a days. The expectations of these customers with the services provided by an organization are also growing with each passing moment. Source : https://datafloq.com/read/improving-customer-service-using-artificial-intell/7617 Date : February 4, 2020 at 10:21AM Tag(s) : #DATA ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of January 27, 2020

Original release date: February 3, 2020 The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available….

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Posted in #CHATBOT ENG #AI ENG

How AI Impacts the CRM Domain for Better B2C Services?

Source : https://www.analyticsinsight.net/ai-impacts-crm-domain-better-b2c-services/ Date : February 3, 2020 at 07:02AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #DATA ENG #AI ENG

Artificial Intelligence for Customer Behavior Analysis: A Practical Use Case

You can think what you want about Artificial Intelligence and Machine Learning, but one thing you can’t deny that it’s wider adoption is just around the corner. The prediction of customer behavior was always a tricky task for marketrs all over the world. But now, with AI/ML innovations that get…

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Posted in #RGPD FRA

Pourquoi la gestion des identités doit être au centre de la relation client

Cependant, trop peu d’entreprises encore sont conscientes des atouts pourtant extrêmement bénéfiques de la gestion des identités dans le management de l’expérience client : outre le fait de sécuriser leurs données et protéger leur vie privée, la gestion des identités permet également d’offrir des interactions personnalisées pour renforcer l’engagement des…

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of January 20, 2020

Original release date: January 27, 2020 The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available….

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Posted in #SECURITE ENG

#Privacy: Technology trends at UK SMEs in 2020

A new research report reveals how technology decision makers at UK SMEs are prioritising cyber security to ensure business continuity and growth. Source : https://gdpr.report/news/2020/01/21/privacy-technology-trends-at-uk-smes-in-2020/ Date : January 21, 2020 at 03:45PM Tag(s) : #RGPD ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #RGPD ENG

#Privacy: How has GDPR affected email marketing

Despite two years of warning and preparation time, when GDPR came into force in May 2018, many email marketers across Europe were still worrying about how they could possibly still operate under the tighter regulations. Source : https://gdpr.report/news/2020/01/21/privacy-how-has-gdpr-affected-email-marketing/ Date : January 21, 2020 at 11:47AM Tag(s) : #RGPD ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of January 13, 2020

Original release date: January 20, 2020 The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available….

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Posted in #AI ENG

Report: Artificial intelligence driving best customer service

Artificial intelligence (AI) is behind the success of high-performing customer service teams, according to the latest research from CRM outfit, Zendesk. Source : https://www.cmo.com.au/article/670279/report-artificial-intelligence-driving-best-customer-service/ Date : January 15, 2020 at 01:51AM Tag(s) : Médias internationaux PrintemailDiggTwitterLinkedinFacebookTumblrReddit

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Posted in #CHATBOT ENG

3 best practices to cultivate loyalty in customer service

Not long ago, loyalty in customer service was fairly simple, both in meaning and in method. Great brand name? This alone will inspire loyalty. Solid rewards program? That’ll keep your customers close. Source : https://www.zendesk.fr/blog/3-best-practices-loyalty-customer-support/ Date : January 14, 2020 at 05:31PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebookTumblrReddit