Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service agents processing a funereal procession of repetitive tasks and, very likely, daydreaming about doing something else for work; in the hot and noisy computer room we see stressed-out IT staffers wrestling with non-intuitive, …

Source : https://www.enterpriseai.news/2019/11/05/conversational-ai-at-constant-contact-call-centers-not-a-science-experiment/?utm_source=rss&utm_medium=rss&utm_campaign=conversational-ai-at-constant-contact-call-centers-not-a-science-experiment

Date : November 5, 2019 at 07:51PM

Tag(s) : #AI ENG