Study: 70% of people will swap store visits for voice assistants by 2022

0.0 00 Consumers increasingly prefer to interact with voice assistants and chatbots than with humans, especially when researching products or responding to customer … Source : https://www.mobilemarketer.com/news/study-70-of-people-will-swap-store-visits-for-voice-assistants-by-2022/563238/ Date : September 19, 2019 at 05:10PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

AI in the Hospitality Industry: Pros and Cons

0.0 00 By Donald Fomby. Over the last several years, AI-powered technologies like voice- and text-enabled assistants and chatbots have become a usual part of our … Source : https://www.hotel-online.com/press_releases/release/ai-in-the-hospitality-industry-pros-and-cons/ Date : September 19, 2019 at 03:57AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Airlines put AI on the frontline of customer service

0.0 00 It’s not just technology companies that are putting artificial intelligence (AI) first these days. AI is becoming the new self-*service* and airlines are among the first … Source : https://www.businesstimes.com.sg/asean-business/airlines-put-ai-on-the-frontline-of-customer-service Date : September 19, 2019 at 02:57AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Nestle sustainability chatbot research project wins industry award

0.0 00 Nestlé Australia and InSites Consulting’s chatbot research experiment has just secured top honours at the Australian Market and Social Research Society … Source : https://www.cmo.com.au/article/666536/nestle-chat-bot-research-project-wins-industry-award/ Date : September 18, 2019 at 11:26PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Qu’est-ce que le Selfcare Digital ?

0.0 00 Le selfcare digital est une ou un groupe de solution(s) permettant à vos utilisateurs d’être complètement autonomes sur votre site internet, ou même intranet. Cela concerne des actes de gestion habituellement simples comme la gestion d’un contrat, la demande de devis ou encore trouver la réponse à une question relevant du support client. […]

Is SAP Conversational AI a Silver Bullet for Optimized Communications?

0.0 00 New SAP Conversational AI supporting powerful features and capabilities could build, enrich, and improve the performance of chatbots. Here’s more to it. Source : https://www.cioapplications.com/news/is-sap-conversational-ai-a-silver-bullet-for-optimized-communications–nid-5095.html Date : September 19, 2019 at 11:00AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Ministry of Defence is developing ‘military Alexa’ to give soldiers crucial information using artificial intelligence – iNews

0.0 00 Ministry of Defence has awarded a £700000 contract to explore an AI ‘chatbot’ to feed troops crucial information via secure link. Source : https://inews.co.uk/news/uk/ministry-of-defence-amazon-alexa-soldiers-information-619685 Date : September 19, 2019 at 08:58AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

L’avenir des services clients ne passera peut-être pas par les chatbots…

0.0 00 Considérés comme un atout pour améliorer l’expérience client, les chatbots ne séduisent pas les Français. Certains sont même effrayés au point de bannir les commerçants faisant appel à cette technologie. Interactions en temps réel, disponibilité multicanal 24/7, coûts d’exploitation réduits, réponses personnalisées, diminution des délais d’attente… On ne cesse de vanter les qualités […]

Les avantages des chatbots pour optimiser le parcours collaborateur

0.0 00 L’expérience collaborateur est de plus en plus liée au degré de transformation numérique de l’entreprise. La mise en place de solutions digitales contribue à rendre l’environnement de travail plus agréable et stimulant. Source : https://www.journaldunet.com/management/expert/71698/les-avantages-des-chatbots-pour-optimiser-le-parcours-collaborateur.shtml Date : September 19, 2019 at 05:43PM Tag(s) : Médias spécialisés PrintemailDiggTwitterLinkedinFacebook

The Future of Customer Experience: Chatbots and AI?

0.0 00 UC Today reports on the latest technology news from around the globe. Read similar Contact Centre news to ‘The Future of Customer Experience: Chatbots and … Source : https://www.uctoday.com/contact-centre/the-future-of-customer-experience-chatbots-and-ai/ Date : September 18, 2019 at 08:24AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Is Your Chatbot A Good Listener? 09/19/2019

0.0 00 A new report from Publicis Media finds that consumer chatbot usage has reached 54% of consumers globally. As brands increasingly embrace « chatbots » as … Source : https://www.mediapost.com/publications/article/340866/is-your-chatbot-a-good-listener.html Date : September 18, 2019 at 07:25PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Airlines puts AI on the frontline of customer service

0.0 00 It’s not just technology companies that are putting artificial intelligence (AI) first these days. AI is becoming the new self-*service* and airlines are among the first … Source : https://www.businesstimes.com.sg/asean-business/airlines-puts-ai-on-the-frontline-of-customer-service Date : September 18, 2019 at 07:54AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Artificial Intelligence in Chatbot Security Market is Most Likely to Reflect A Staggering Growth Through The Forecast Period 2018

0.0 00 Coherent Market Insights released a new market study on 2018-2026 Artificial Intelligence in Chatbot Security Market with 100+ market data Tables, Pie Chat, … Source : https://gatorledger.com/2019/09/17/artificial-intelligence-in-chatbot-security-market-is-most-likely-to-reflect-a-staggering-growth-through-the-forecast-period-2018-2026/ Date : September 17, 2019 at 11:46PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Le groupe Vinci structure sa relation avec les start-up en lançant deux nouveaux programmes

0.0 00 Leonoard, la structure de veille, de prospective et d’open innovation du groupe Vinci, lance deux programmes d’accompagnement pour les start-up. Le premier, baptisé Seed, s’adresse aux très jeunes start-up qui définissent leur produit ou leur offre de service. Le second, baptisé Catalyst, a pour objectif de tester au sein du groupe Vinci la […]

iMovo Limited partners up with chatbot automation company

0.0 00 iMovo, a leader in the fields of Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence … Source : https://europeangaming.eu/portal/press-releases/2019/09/17/54408/imovo-limited-partners-up-with-chatbot-automation-company-chatcreate/ Date : September 17, 2019 at 01:01PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Zen, le chatbot expert sur votre environnement de travail Microsoft

0.0 00 Ai3 et dydu lancent le premier chatbot qui accompagne les collaborateurs dans la prise en main et la maîtrise de leur environnement de travail Microsoft. Une difficulté avec Outlook ? Besoin d’aide sur Excel ? Toujours disponible, le chatbot répond aux questions des collaborateurs sur de nombreux outils de la suite Microsoft : […]

UN Launches Facebook Chatbot to Fight Climate Change

0.0 00 Climate is no longer a problem of future world but its a serious issue currently faced by the world across. Increase in the average temperature of the Earth’s … Source : https://www.inventiva.co.in/stories/un-launches-facebook-chatbot-to-fight-climate-change/ Date : September 17, 2019 at 08:25AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

The Seven Patterns Of AI – Forbes

0.0 00 From autonomous vehicles, predictive analytics applications, facial recognition, to chatbots, virtual assistants, cognitive automation, and fraud detection, the use … Source : https://www.forbes.com/sites/cognitiveworld/2019/09/17/the-seven-patterns-of-ai/?ss=cio-network Date : September 17, 2019 at 04:05PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Inria co-organise un challenge international pour renforcer la cybersécurité vocale

0.0 00 Un scientifique d’Inria Nancy-Grand Est a co-organisé le plus grand challenge à ce jour sur la détection des signaux vocaux falsifiés. Cet événement, qui a attiré plus de 150 participants de 30 pays, visait à sécuriser davantage les systèmes d’accès vocal, améliorer les technologies de détection et découvrir les technologies de falsification les […]

Messaging for businesses is here to stay. WhatsApp and Zendesk show the way ahead

0.0 00 In April 2016, Facebook created the chatbot hype when it launched its bot, M, on Messenger. While the social networking giant’s bot died down later, it left … Source : https://yourstory.com/2019/09/business-messaging-zendesk-whatsapp-facebook-trends Date : September 17, 2019 at 04:52AM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Ministry of Defence is developing ‘military Alexa’ to give soldiers crucial information using artificial intelligence

0.0 00 British soldiers could soon be offered a “military Alexa” digital assistant which would provide troops in the field with automated information from combat tactics to … Source : https://inews.co.uk/news/uk/ministry-of-defence-amazon-alexa-soldiers-information/ Date : September 16, 2019 at 10:20PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook

Chatbots in Banking | Benefits, Building Blocks, Examples and Future

0.0 00 Conversations with customers have become the need of the hour for businesses. Now we are witnessing a paradigm shift from mass-centered to granular, account-based approach. Source : https://chatbotslife.com/chatbots-in-banking-benefits-building-blocks-examples-and-future-46f50cbc9f57?source=rss—-a49517e4c30b—4 Date : September 16, 2019 at 04:47PM Tag(s) : #CHATBOT ENG PrintemailDiggTwitterLinkedinFacebook