Étiquette : customer

AI has changed the game for service providers. Client companies now expect the service provider will deliver on the promise of AI for them, or help them get moving in the right direction. We spoke about trends in AI and services to executives of two service providers recently: Asheesh Mehra,…

Click to learn more about author Mathias Golombek. Today’s businesses rely heavily on customer, product, process, input and market data. They increasingly need talented, skilled people who can extract information and insights from the data. But what skills are employers looking for? In data analytics, there are some skills and qualities employers…

Artificial intelligence offers a lot of advantages for organisations by creating better and more efficient organisations, improving customer services with conversational AI and reducing a wide variety of risks in different industries. Although we are only at the start of the AI revolution, we can already see that artificial intelligence…

Leading warranty marketing, analytics and programme management firm, After, Inc. has cited the California Consumer Privacy Act (CCPA), which comes into being on the 1st January 2020, as a regulation that businesses need to take seriously. Source : https://gdpr.report/news/2019/10/11/privacy-guidance-appears-on-ccpa-compliance-in-the-us/ Date : October 11, 2019 at 03:31PM Tag(s) : #RGPD ENG…

Global B2C marketing automation company, Selligent, has issued the results of a global study of 5,000 consumers focused on behaviours and expectations as it relates to interactions with brands. Source : https://gdpr.report/news/2019/10/11/privacy-unprompted-voice-assistant-ads-are-creepy-for-most-consumers-study-finds/ Date : October 11, 2019 at 10:28AM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Chatbots are exploding as a technology, appearing on the sites and social media of big brands, small business and all manner of services. But ensuring your business provides and extracts most value from the conversation, and you have happy customers is a tricky balancing act. Source : https://fr.snatchbot.me/insight/221/how-to-gain-maximum-business-and-customer-value-from-your-chatbot Date :…

Chatbots are everywhere! And it’s a good thing considering how much money it can save for enterprises through self-service. Bots can be used for customer service, internal training, on-boarding, lead generation, just to name a few. So, the need to make it conversational and user-friendly is essential. Source : https://chatbotslife.com/design-process-for-chatbots-under-5-minutes-98f17d925449?source=rss—-a49517e4c30b—4…

We live in a world driven by insights and decision making fueled by data and analytics. Information and technologies are so ubiquitous that no organization needs to be a digital titan (such as Amazon or Google) to compete in today’s world of business. Source : http://www.datasciencecentral.com/xn/detail/6448529:BlogPost:896348 Date : October 10, 2019…

Organizations across the globe are buzzing about the cloud as the savior of their data management needs that provides them with the assistance they require for their business solutions. In this digital era of insights and analytics, the cloud has emerged as the best possible source for data management. Source…

Policies are the foundation for any successful organization.  Policies are the rules, or laws, of an organization.  Policies document the principles, best practices and compliance guidelines that aid decision-making in supporting the consistent and repeatable operations of the business. Heck, one could argue that an organization’s culture is better defined…

The credit monitoring agency, TransUnion Canada has said that the personal data of up to 37,000 Canadians may have been compromised in a data breach that hit the organisation during the summer of 2019. Source : https://gdpr.report/news/2019/10/10/privacy-transunion-data-breach-may-hit-up-to-37000-canadians/ Date : October 10, 2019 at 10:35AM Tag(s) : #RGPD ENG Share this……

… their alleged involvement in a cyber attack of Bell Canada customer accounts … Source : https://it.einnews.com/article/498701550/iVM-ypEZeIGYy6tt?ref=rss&ecode=Pzxpqm_mVieIWF8G Date : October 9, 2019 at 03:57AM Tag(s) : #SECURITE ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Source : https://customerthink.com/unique-iot-applications-for-a-smarter-world/ Date : October 8, 2019 at 09:36AM Tag(s) : #IOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

When people hear the term “chatbot,” they typically think of an automated text-based response program—and while they’re not wrong, this is a big underestimation of bots’ capabilities. As more and more businesses are deploying chatbots, they’re beginning to see them for what they really can be, which is a powerful…

As you can tell from the title, this post is the second part of a two-part exploration of use cases, or the identification of entity-specific requirements—in this case, for the construction and deployment of a chatbot for your business. Chatbots are enjoying a surge in popularity as of late, but…

Last year, 2016, saw an explosion in the popularity of chatbots, commonly just called bots. In a lot of ways, bots are the new apps, and while they may not seem to be as immediately practical as other blossoming technology, like 3D printing or virtual reality, they are gaining significant…

The new chatbot digital economy is being shaped and the Chatbot Summit has a simple yet very important mission: to gather all the players who make up this newly forming digital economy and provide them with an opportunity to connect. Source : https://fr.snatchbot.me/blog/19/snatchbot-the-chatbot-summit-sponsor Date : October 9, 2019 at 07:29AM…

Chatbots are a necessity in modern business, period. With so many useful chatbot building platforms, any business can build a bot that will help them grow and prosper. These bots were designed to help, to assist, and make things easier on companies. So, if you are wondering why you should use a chatbot,…

In a rush? Here’s a bite-sized summary of this guide. The ecommerce industry has seen rapid growth in recent years, and it shows no signs of stopping. To kickstart sales for your own ecommerce store, use a Messenger bot to improve performance in one of three key areas. Source :…

As understanding of what a chatbot is and the chatbot industry grows, more and more businesses are deploying bots to convert users to customers, drive sales, and improve the overall consumer experience. The question is not whether or not your business can benefit from a chatbot, but rather whether or…