Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference

Most businesses today are trying to implement a conversational solution to help improve overall Experience. And if you are a Experience or Digital Transformation professional looking for one, you might be a little confused about the difference between ‘chatbots’ and ‘virtual assistants’, among a host of other terms used for such solutions.

Source : https://datafloq.com/read/chatbot-vs-intelligent-virtual-assistant/7841

Date : February 28, 2020 at 12:18PM

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