12 Reasons Why Customer Service Chatbots Fail

Business 2 Community

54% of online US consumers think that interactions with customer service chatbots will negatively impact the quality of their lives, per Forrester’s latest research, who predicts a chatbot backlash this year. A customer called the virtual assistant of a…

Source : https://www.business2community.com/customer-experience/12-reasons-why-customer-service-chatbots-fail-02220174