One-third of people prefer instant reply from chatbot about finances to waiting for human reply

Computer Weekly

As financial services businesses increasingly automate customer engagements, nearly two-thirds (63%) of people are now happy to engage with a chatbot, according to a survey. In fact, the survey, by Pinsent Masons and Innovate Finance, found that 35% of…

Source : https://www.computerweekly.com/news/252466206/One-third-of-people-prefer-instant-reply-from-chatbot-about-finances-to-waiting-for-human-reply