Building customer relationships with conversational AI

We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much.

Source : https://www.technologyreview.com/2021/03/29/1021361/building-customer-relationships-with-conversational-ai/

Date : March 29, 2021 at 06:06PM

Tag(s) : Laboratoire de recherche