BT recently launched a 24/7 online virtual assistant ‘Blue’, which supports advisers and their clients seeking immediate responses to common questions, step-by-step guides and connecting people to one of our specialised support teams. The chatbot is learning ‘on the job’ and in a single week has helped over 900 people and responded to more than 2000 queries for the financial services company.
Source : https://www.cmo.com.au/article/686957/why-newest-member-bt-contact-centre-chatbot/
Date : March 16, 2021 at 10:59PM
Tag(s) : Médias internationaux
