What ‘the customer is always right’ means in a digital-first world

It seems like everyone is talking about the customer these days, but it hasn’t always been a top priority. Long viewed as a cost center by many businesses, customer service has been thrust into the spotlight during the pandemic.

Source : https://www.zendesk.fr/blog/the-customer-is-always-right/

Date : February 19, 2021 at 06:41AM

Tag(s) : #CHATBOT ENG