COVID-19 stokes the chatbot hype in financial services

The global pandemic has accelerated digital transformation and automation in financial services, and many firms have launched chatbots to deal with the unusually high volume of customer service requests. But are chatbots ready for prime time?

Source : https://www.zdnet.com/article/covid-19-stokes-the-chatbot-hype-in-financial-services/#ftag=RSSbaffb68

Date : September 24, 2020 at 02:16PM

Tag(s) : Médias internationaux